Notification: Lufthansa Cancels Flights will make every effort to notify you of the flight cancellation in advance. They may reach out to you via email, phone, or text message using the contact information provided during the booking process. It's essential to ensure that your contact details are up to date in your booking information.
Rebooking or Refund Options: Lufthansa will offer you alternative options for rebooking your flight or provide a refund for the canceled flight. You can usually choose between these options based on your preference and travel requirements.
Assistance at the Airport: If you're already at the airport when your flight gets canceled, proceed to the Lufthansa service desk or customer service counter. Lufthansa staff will assist you in finding alternative flights, rebooking, or addressing any concerns you may have.
Rebooking on the Next Available Flight: Lufthansa will prioritize rebooking affected passengers on the next available flights, either with Lufthansa or partner airlines, depending on the circumstances. They will try to accommodate you as soon as possible to minimize disruption to your travel plans.
Compensation and Care: In certain cases, such as cancellations due to Lufthansa's fault or as mandated by regulations, you may be eligible for compensation or care. Compensation rules and entitlements vary based on factors such as the flight distance and applicable laws or regulations. Lufthansa will provide information regarding any compensation or assistance you may be entitled to in such situations.
Communication and Updates: Lufthansa will keep you informed about any changes, rebooking options, or further developments regarding your canceled flight. Stay updated through communication channels provided by the airline.
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